Terms and conditions
The General Terms and Conditions are compiled in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic business. The Biostile online store (hereinafter referred to as the „online store“) is operated by Biovis d.o.o., an e-commerce service provider (hereinafter referred to as the „Trader“).
By registering in the online store, the visitor obtains a username that is the same as his e-mail address and a user password set by the user himself. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor confirms and guarantees that he / she is an adult, with full legal capacity. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer
By purchasing or subscribing to Biostile, the consumer allows the Merchant to store, process and use personal data provided on the online form for the following purposes: telephone, written and electronic notification of news and offers, event invitations, customer segmentation, surveys, statistical processing.
These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and customer, and the business relationship between the Merchant and the user as a buyer of products from the online store offer.
2. Availability of information
The trader undertakes to always have available to the user:
- information on the identity of the Merchant (especially the company name and registered office of the company and the register number where the company is registered);·
- contact details that enable the user to communicate quickly and efficiently with the Merchant (e-mail address, telephone, etc.);·
- information on the essential characteristics of the products or online store services, including after-sales services and warranties;·
- information on product availability or online store services;·
- method and conditions of delivery of products or execution of services, in particular the place and time of delivery;·
- information on the method of payment;·
- information on the time validity of the offer from the online store;·
- information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;·
- information on the possibility of returning the products and if and how much such a return costs the user;·
- information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.
3. Product offer, delivery time and acceptance
Due to the nature of online business, the offer of products in the online store changes and updates frequently and quickly. Therefore, errors can also occur. Please let us know about them on tel. No .: 0800 600 700 We will try to eliminate them as soon as possible
3.1. Promotions and discounts
Discounts do not add up! If the products on the website are already on sale or any discount is already set on them, additional discounts do not apply to them. In this case, the system will offer the customer the discount that is more favorable for him.
3.2. Delivery time
The delivery time for products in stock is usually 3 working days for delivery addresses in Slovenia. Every product from the online store is available within a reasonable time
3.3 Acceptance of products
When placing a purchase order, the user can specify one of the following methods of taking over the products:after postal collection, in case of purchase under 45 EUR, he also pays postage costs, which amount to 7,5 €.
4. Methods of payment
The merchant provides the user with the following methods of payment for the purchase of products from the online store:
- with cash on delivery, in which case the online price applies (see point 5)
- with payment or credit card (BA, Maestro, Eurocard / Mastercard, Visa, Karanta)
- Cash in Advance
Payment with a payment or credit card and installment payment is only possible if the data in the user profile for the payer are the same as the data in the user profile for the holder of the payment or credit card.
The online price is valid for all registered users of the Merchant’s online store.
All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise.All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the extraordinary efforts of the Merchant to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the event that the price of the product changes during the processing of the order, ie from the moment of placing the order until the confirmation of the order, the Merchant will:
- the user (buyer) is notified and notified of the new prices, the user (buyer) in such a case has the option to change his order or partially or completely cancel it or confirm the order at new prices, all at no additional cost; a
- enable the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be to the mutual benefit and satisfaction
6. Purchase process
6.1. Order accepted
After placing the order, the user (buyer) receives a notification from the Merchant by e-mail that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. Comprehensive information on the status and content of an individual order is always available to the user (buyer) in his profile on the Merchant’s website.
6.2. Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the trader reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The trader may also contact the user (buyer) by telephone to verify the data or ensure the accuracy of the delivery to the notified contact telephone number. Upon confirmation of the order, the Merchant notifies the user (buyer) by e-mail of the estimated delivery time. The purchase contract on the purchase of the ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7).
6.3. Slightly shipped
The trader prepares, sends the ordered products within the agreed deadline and notifies the user (buyer) by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
7. Purchase contract
The merchant issues an invoice in writing to the user who buys the product from the online store, with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase contract in the form of a purchase order is stored in electronic form on the Merchant’s server and is accessible to the user (buyer) at any time in his user profile.
The purchase contract between the Merchant and the user (buyer) is concluded at the moment when the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).
8. Right of withdrawal from the purchase, return of products
The user (buyer) can withdraw from the purchase within 15 days from the day of receipt of the ordered products. He informs the trader at the contact e-mail address email@example.com that he is withdrawing from the sales contract, without having to state the reason for such a decision. The return of purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost borne by the user (buyer) due to the withdrawal from the sales contract is the cost of returning the products to the Merchant.
Purchased products must be returned to the Merchant no later than within 30 days from the date of submission of the notice of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged, in the original packaging and in unaltered quantity, unless the products are destroyed, damaged, lost or their quantity has decreased without the fault of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if the content is missing or if it shows signs of opening, the user (buyer) must initiate a complaint procedure with Pošta Slovenije (see item 15). For returned products, the Merchant returns the paid amount or used gift voucher to the user (buyer) as soon as possible, but no later than within 30 days of receiving the notice of withdrawal, and any used promotional codes and other discounts are not returned to the user (buyer). The refund of the paid amount is made by the Merchant on a personal or transaction account of the user (buyer). The used gift voucher is returned by the Merchant in the form of a credit
Although we always act in good faith, errors may occur when making changes to the site.
The trader undertakes to rectify the detected defect as soon as possible
The User can notify the Merchant of the error via a mobile phone number or e-mail.
If the error caused unjustified costs, the Merchant undertakes to try to settle them no later than within 30 days of the reasoned notification of the error.
The seller will deliver the ordered products to the user (buyer) within the agreed time. The contractual partner of the Merchant for the delivery of shipments is Pošta Slovenije. The trader reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.
In the case of collection of products after postal collection, the buyer also pays postage.
Secure authorizations and credit card transactions are handled by the Stripe system. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the Merchant’s server.The user is also responsible for security by ensuring the security of his username and password and the appropriate software and anti-virus protection of his computer
11. Child protection
A merchant in an online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The retailer in the online store does not offer free access to products or services that are harmful to children
The trader will not accept any personal data concerning children without the express permission of parents or guardians, nor will he disclose data received from children to third parties other than parents or guardians.
Any communication aimed at children will be appropriate for their age and will not exploit children’s trust, lack of experience or sense of loyalty.
The Merchant undertakes to protect the confidentiality of personal data and the privacy of users of the online store. The collected personal data will be used by the Merchant exclusively for the provision of the services it offers. The merchant respects the confidentiality of personal data and the privacy of users of the online store and will do everything necessary to protect them from any violations and abuses. The personal data of users is one of the areas to which the Merchant pays extreme care and attention, as he is aware of the sensitive nature of this area.
12.2. Use of personal data
For the purposes of providing the services it offers, the Merchant collects, manages, processes, and stores the following user data:
- name and surname
- delivery addresses
- company oz. name of the legal entity (if the user is a legal entity)
- tax number of the legal entity (if the user is a legal entity)
- e-mail address (username)
- password in encrypted form
- contact telephone number
- country of residence
- other data that the user enters voluntarily in the forms in the online store
- other data that the user voluntarily add later in his profile
The Merchant is not responsible for the correctness, completeness and up-to-dateness of the data entered by users
12.3. Cookies and IP addresses
At the beginning of each use of the online store, the merchant assigns a cookie to identify, monitor the shopping cart and ensure traceability (i.e. „cookie“), which is stored in the server’s memory only for the duration of the online store and is deleted after one hour of inactivity. The merchant may also store certain persistent cookies on the user’s personal computer, such as e.g. the user’s identification number in encrypted form for identification on the next visit to the online store or evaluation of items, with the help of which the user knows which items have already been evaluated, and indirectly Google Analytics external cookies used to analyze website visits. The trader may use this data in an anonymised summary form for statistical analysis purposes. For the purposes of ensuring online security, the Merchant also collects IP addresses from which users access the online store.
12.4. Statement on the protection of the confidentiality of personal data and the privacy of users
In accordance with the regulations governing the protection of personal data, the trader is obliged to protect the personal data of users of his online store. Under no circumstances will the trader provide personal or personal information without the express permission of the user. other user data to a third party or will not allow a third party to inspect personal or. other information of the user, unless required to do so by the state authorities, if such an obligation is provided by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and to protect and pursue the legitimate interests of the Merchant.
The Merchant will keep the personal data of users in the personal data file only for as long as is strictly necessary to achieve the purpose for which the personal data is collected and kept.
The Merchant will entrust to the delivery service only the necessary data for the delivery of products purchased in the online store (data on the recipient and delivery address). The Merchant will contact the user via e-mail if this is necessary to make a purchase in the online store, and via the contact telephone number only if it is in the process of registration or. purchasing in the online store occurred problems.
Pursuant to the Personal Data Protection Act, the trader has the protection of personal data regulated by the Rules on Personal Data Protection. All full-time or part-time employees of the Merchant who have access to personal and other user data are familiar with the provisions of the Rules on Personal Data Protection and the duty to protect personal and other data and are obliged to comply with these provisions on personal data confidentiality and user privacy. online stores. The duty to protect personal and other data is valid indefinitely, even after the termination of the relationship with the Merchant.
12.6. Additional explanations
13. User opinions and product reviews
Opinions, comments, and product ratings provided by users or visitors are part of the functionality of the online store and are intended for the user community
The merchant is not responsible for the content of opinions, comments and product ratings provided by users or visitors. The Merchant reviews, comments and evaluations prior to publication review and rejects those that contain obvious untruths, are misleading, offensive, obscene or in the opinion of the Merchant do not benefit other users or visitors of the online store. The trader is not responsible for the information in the opinions, comments and assessments and disclaims any liability arising from this information
The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product characteristics, delivery time or price may change so quickly that the Merchant fails to correct the information published in the online store in a timely manner. In such a case, the Merchant will notify the user (buyer) of the changes and allow him to withdraw from the order or change the order (see point 5).
Although the Merchant strives to provide accurate photographs of products sold in the online store, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.
From the moment the consignment with the ordered products is delivered to the post office, the trader is not liable for cases of physical damage, destruction or loss of the consignment, nor for the absence of contents in the consignment or if the consignment shows signs of opening. In these cases, the user (buyer) must initiate a complaint procedure with Pošta Slovenije. In the event of damage to the shipment, it does so by bringing the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and filling out a complaint report. Together with Pošta Slovenije, the merchant will ensure that the complaint is resolved as soon as possible.
15. Complaints, disputes, and application of law
The trader complies with the applicable regulations in the field of consumer protection. The trader has an effective complaint handling system in place and has a specific person with whom the user (customer) can contact by phone or e-mail in the event of problems. In case of problems, the user (buyer) can contact tel. No.: 0800 600 700. The user (buyer) can submit a complaint to the e-mail address firstname.lastname@example.org. The appeal procedure is confidential
The trader will confirm within five working days that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The trader will do his best to resolve any disputes amicably. If an amicable settlement of the dispute is not reached, the court with substantive jurisdiction in Koper shall have exclusive territorial jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as a participant in electronic commerce mutually recognize the validity of electronic messages in court.
These General Terms and Conditions and all disputes between the Merchant and the user (buyer) are governed by and are governed by Slovenian substantive and procedural law, without the application of the rules of private international law, which would indicate the application of any other law.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply mutatis mutandis to all relationships and to rights and obligations not regulated by these General Terms and Conditions.
16. Changes to the General Terms and Conditions
In the event of changes in the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant’s online store, and in the event of changes in its own business policy, the Merchant may change and / or supplement these General Terms and Conditions. appropriate means, including notification by e-mail. Any changes and / or amendments to the General Terms and Conditions shall enter into force and apply upon the expiry of an eight-day period from the publication of the changes and / or amendments. If the change and / or amendment of the General Terms and Conditions is necessary for the purpose of harmonization with the regulations, exceptionally these changes and / or additions may enter into force and apply in a shorter period.
The user who does not agree with the changes and / or amendments to these General Terms and Conditions must cancel his registration within eight days of the publication of the notice of changes and / or amendments to the General Terms and Conditions, otherwise it is considered after this deadline that the user accepts changes and / or amendments to the General Terms and Conditions. The cancellation of the registration is done by the user notifying the Merchant of the cancellation in a written statement
The General Terms and Conditions were accepted by the Director of Biovis d.o.o., Dalibor Kosmina, on 1 December 2019
We wish you plenty of pleasant and affordable purchases in our online store!